Terms & conditions

1. About us

This website is operated by Jolly Vintage Club .

2. These terms

These terms apply when you use our website or place an order with us. Please read them together with our Returns & Refunds Policy and Privacy Policy.

Nothing in these terms excludes or restricts rights that cannot legally be excluded or restricted.

3. Who may place an order

You must be at least 18 years old and legally capable of entering into a contract to place an order.

You must provide accurate and complete contact, billing and delivery information.

4. Our vintage products

Most items sold by Jolly Vintage Club are vintage, second-hand or pre-owned. They are not expected to be identical to newly manufactured clothing.

Age-related wear, previous repairs, minor variations and signs of use may be present. We inspect each item and aim to identify all material flaws that we can reasonably detect.

Please read the complete listing and examine all images before purchasing. The written description, measurements, condition notes and photographs together form the product description.

5. Sizing and measurements

Vintage label sizes are not reliable indicators of modern fit. Measurements are taken by hand and may vary slightly depending on how the fabric lies and where the measurement is taken.

Any suggested modern size or fit is an informed estimate rather than a guarantee. Customers should compare the listed measurements with a garment they already own.

6. Colours and images

We take reasonable care to show products accurately. Colours may appear slightly different depending on lighting, camera processing and your screen settings.

Styling items, accessories or garments shown alongside a product are not included unless the listing expressly says they are included.

Where an image has been used to demonstrate styling or fit, the actual product photographs and written listing remain the primary description of the item.

7. Prices

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately before checkout.

We may change prices before an order is placed. A price change will not affect an order already accepted by us.

If an obvious pricing or listing error occurs, we may contact you to correct it or cancel and refund the order before dispatch.

8. Placing an order

Adding an item to your basket does not reserve it. Because most pieces are one-offs, an item may remain available to another customer until payment is successfully completed.

Your order is an offer to buy. An automated order acknowledgement does not necessarily mean that we have accepted the order.

A contract is formed when we send confirmation that the order has been accepted or dispatch the goods, whichever occurs first.

9. When we may refuse or cancel an order

We may refuse or cancel an order where:

• the item is unavailable, damaged or found unsuitable for sale;
• payment is not authorised;
• the delivery information is incomplete or appears incorrect;
• we identify suspected fraud or misuse;
• there is an obvious pricing or description error;
• we cannot lawfully or safely fulfil the order.

If payment has already been taken, we will issue a refund using the original payment method.

10. Payment

Payment is processed by the payment providers displayed at checkout, which may include Stripe or PayPal.

We do not normally receive or store complete card details. Payment providers process those details under their own terms and privacy notices.

11. Delivery

Available delivery options, prices and estimated times are displayed at checkout.

Delivery times are estimates unless we expressly agree a guaranteed date. We will deliver without undue delay and normally within 30 days unless another period has been agreed.

You are responsible for providing a complete, secure and accurate delivery address. Contact us immediately if you notice an error.

12. Delivery problems

Tell us promptly if an order is delayed, missing or arrives damaged. Please retain the packaging and provide photographs where reasonably requested.

Responsibility for the goods normally passes to you when they are delivered to you or to a person you identify to receive them.

If you independently arrange a carrier that we did not offer, risk may pass when the goods are handed to that carrier.

13. Cancellations, returns and refunds

Your cancellation and return rights are explained fully in our Returns & Refunds Policy, which forms part of these terms.

14. Care of vintage garments

Older textiles may require gentler care than modern garments. Follow any surviving care label and consider professional advice for delicate, embellished, structured or unlabelled items.

We are not responsible for damage caused after delivery by unsuitable washing, drying, dry-cleaning, ironing, stain treatment, alteration or storage.

This does not affect your rights where an item was faulty or materially not as described when supplied.

15. Website availability

We try to keep the website accurate and available, but we do not guarantee uninterrupted access. We may suspend or change parts of the website for maintenance, security or business reasons.

16. Intellectual property

The Jolly Vintage Club name, branding, website design, original photographs, illustrations, graphics and written content belong to us or are used with permission.

You may not reproduce, distribute, commercially exploit or republish our original content without prior written permission.

17. Our responsibility to you

We do not exclude responsibility where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses where you purchased as a consumer.

Nothing on the website is professional fashion, textile conservation, allergy, medical or cleaning advice.

18. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as postal disruption, extreme weather, network failure or government restrictions.

We will take reasonable steps to minimise the effect and keep you informed.

19. Changes to these terms

We may update these terms from time to time. The version applying to your order is the version available when you place that order.

20. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the UK, you retain any mandatory protections and rights to bring a claim in the courts available to you under applicable consumer law.

21. Contact us