Returns & refunds

1. Change-of-mind returns

When you buy online, you normally have the legal right to cancel your order without giving a reason.

1. Tell us that you wish to cancel within 14 days beginning the day after your order is delivered.
2. Return the item within 14 days after telling us that you are cancelling.
3. Email yoohoo@jollyvintageclub.com before returning anything, quoting your order number.

Sending an item back without contacting us does not clearly notify us that you are exercising your right to cancel, so please email first.

2. Condition of returned items

You may inspect and try on an item indoors in the same way you reasonably could in a shop. Please handle it carefully and return it in substantially the same condition in which it arrived.

Until the return is complete, please do not:

• wear the item for an outing or extended period;
• wash, dry-clean, steam, iron or otherwise treat it;
• alter, repair or remove stitching, buttons, labels or tags;
• apply perfume, deodorant, body spray, fake tan or cosmetics while wearing it;
• expose it to cigarette smoke, vaping residue, cooking odours, incense, pets or damp;
• return it with stains, make-up, hair, pet hair or any newly introduced odour;
• package it in a way likely to cause damage, damp or crushing.

3. Vintage condition and scent

The majority of our pieces are pre-owned and may be several decades old. Vintage textiles do not always smell like newly manufactured clothing. A mild textile, storage, laundering or age-related scent may remain even after careful airing or cleaning.

We inspect every item before listing it. Any noticeable smoke, mothball, mildew, musty, perfume, pet or other significant odour that we detect will be disclosed in the individual product description.

Scent is subjective and people have different levels of sensitivity. We therefore cannot guarantee that any pre-owned garment will be completely fragrance-free, allergen-free, pet-free or free from every trace associated with its previous life, unless the individual listing expressly states otherwise.

Please do not wash or treat an item before contacting us about a concern. Washing, dry-cleaning, scenting or altering it may make it difficult to establish its condition on arrival and may reduce its value.

4. Measurements, sizing and fit

Vintage sizing can differ substantially from modern sizing. The size printed on an original label may no longer correspond with a current UK size.

We provide garment measurements and, where appropriate, a suggested modern fit. Suggested sizing is guidance only. Please compare the listed measurements with a similar garment that fits you well before ordering.

Choosing the wrong size does not remove your online cancellation right, but customers are responsible for the return postage cost for ordinary change-of-mind or fit returns.

5. Existing wear and disclosed flaws

Small signs of age, previous wear and construction methods are part of buying vintage. These can include minor bobbling, light fading, gentle fabric wear, historic repairs, tiny pulls or natural variations.

We aim to disclose all material flaws that we identify. Please read the full description, check every photograph and review the condition information before purchasing.

A feature or flaw clearly identified before purchase will form part of the item’s description. This does not affect your rights if the item has a different undisclosed fault, is unsafe or is materially not as described.

6. How to make a return

1. Email yoohoo@jollyvintageclub.com with your name, order number and the item you wish to return.
2. Tell us whether this is a change-of-mind cancellation or whether you believe the item is faulty, damaged or not as described.
3. Wait for the return address and return instructions.
4. Package the item securely and retain proof of posting.

Please do not send returns to any address shown on packaging without first checking the correct returns address with us.

7. Return postage

Change of mind, sizing or personal preference

You are responsible for the direct cost of returning the item. We strongly recommend using a tracked or insured postal service suitable for the item’s value. You remain responsible for the return until it is delivered to us.

Faulty, damaged or materially not as described

Contact us before returning the item. Where the return is accepted because the item is faulty, damaged on arrival or materially not as described, we will provide or reimburse a reasonable return method.

8. Refunds

For a valid change-of-mind cancellation, we will refund the item price and the cost of our least expensive standard outbound delivery option. If you selected a more expensive or enhanced delivery service, we do not have to refund the difference above the standard delivery cost.

We may withhold the refund until we have received the item back or you provide evidence that it has been sent, whichever happens first.

Refunds will normally be issued using the original payment method within 14 days of receiving the returned goods or valid evidence of return.

Original delivery charges may not be refunded where only part of a multi-item order is returned and the original delivery charge would have been the same for the items retained.

9. Faulty or misdescribed goods

Goods sold by a business, including second-hand goods, must be as described, of satisfactory quality taking account of their age, price and description, and fit for their normal purpose.

If you believe an item is faulty, unsafe or materially different from its listing, contact us as soon as possible with your order number, photographs and a description of the problem.

Your remedies will depend on the circumstances and the applicable law. Nothing in this policy restricts rights available under the Consumer Rights Act 2015.

10. Items that appear to have been worn or altered

We inspect returned garments against their dispatch record. This may include photographs, measurements, recorded flaws and condition notes.

Where an item has been worn beyond a reasonable fitting, washed, altered, damaged or returned with a new stain or odour, we may assess how much its resale value has fallen and make a proportionate deduction.

We will explain any proposed deduction and the reason for it. We will not refuse a statutory cancellation merely because packaging has been opened or an item has been reasonably tried on.

11. Lost or damaged returns

For change-of-mind returns, you are responsible for the item until it reaches us. If your parcel is lost or damaged during return transit, you may need to make a claim against the postal provider.

Keep your proof of posting and choose compensation that covers the value of the item.

12. Cancellation form

You do not have to use this form, but you may copy and email it to us.

13. Contact