Frequently Asked Questions
Everything you need to know about Jolly finds, sizing, parcels, returns and the wonderfully unpredictable world of vintage clothing.
Vintage, pre-loved and one of a kind
Is everything on Jolly genuinely vintage?
Most pieces are vintage, but we may occasionally include a brilliant pre-loved or vintage-inspired item that fits the Jolly spirit.
The individual listing will describe the item as accurately as possible and will not deliberately present a modern garment as genuine vintage.
What age counts as vintage?
Vintage commonly refers to clothing that is at least around 20 years old. This means early-2000s clothing can now fall within the vintage category.
Where the exact age is uncertain, we will describe the likely era rather than pretending to know more than the garment tells us.
Will you ever have the same item again?
Usually not. Most Jolly pieces are completely unique, so once something has sold, we may never find another one.
Are the clothes cleaned before sale?
Where it is safe and appropriate, garments may be washed, steamed, aired or refreshed.
Some delicate fabrics and structured garments are better left untreated rather than risk damage. Any useful care information will be included in the listing.
Do vintage clothes have a smell?
Older clothing may sometimes carry a light wardrobe, storage, detergent, perfume or age-related scent.
This is not automatically considered a fault and often improves after airing or suitable cleaning.
Making vintage sizing less mysterious
Which size should I follow?
Start with the suggested modern UK fit shown in the Jolly listing.
The original label is included as part of the garment’s history, but vintage sizes can differ considerably from modern sizing.
What does pit to pit mean?
Pit to pit is the garment’s flat width from one underarm to the other. Double it to estimate the garment’s full chest measurement.
Read our Size & Measurement Guide for examples and conversion help.
Can you take an extra measurement?
Absolutely. Send us the product link and tell us what would help. We would much rather measure something again than have you guessing.
Does the suggested size guarantee the item will fit?
No sizing estimate can guarantee fit because bodies, proportions and personal preferences differ.
Our suggested fit is based on the garment’s measurements, construction, stretch and shape and is intended as helpful guidance.
Securing your treasure
Can you reserve an item for me?
We do not normally reserve items. Because most pieces are one of a kind, the first customer to complete checkout secures the garment.
What happens if two people order the same item?
This should be rare, but one-off items may occasionally be sold through another approved sales channel before the website stock updates.
If an item is genuinely unavailable, we will contact the affected customer and issue a full refund.
Can I combine separate orders?
Contact us as soon as possible. We may be able to combine orders that have not yet been packed or had postage purchased.
We cannot guarantee this will always be possible.
Do you sell gift cards?
Not currently. Gift cards may be added later as Jolly grows.
From our rail to your wardrobe
How quickly will my order be dispatched?
We aim to dispatch orders within 2–3 working days.
Many parcels may leave sooner, but we prefer to give an honest timeframe for checking, preparing and packing each garment.
How are orders sent?
UK orders are normally sent using Royal Mail Tracked 48. Tracking information will be emailed after dispatch.
Do you deliver internationally?
Jolly currently delivers within the United Kingdom unless an international option is expressly shown at checkout.
Where can I find the full delivery information?
Read our Delivery & Parcels page for dispatch times, tracking, delays, missing parcels and returned orders.
When something is not quite right
Can I return an item if it does not fit?
Yes, subject to the conditions and timescales explained in our Returns & Refunds Policy.
Please contact us before sending anything back so that we can provide the correct return instructions.
What if I find a flaw that was not described?
Contact us as soon as reasonably possible and include your order number, a description of the problem and clear photographs.
We will review the issue and explain the appropriate next steps.
Where can I read the full returns policy?
You can read our full Returns & Refunds Policy .
Still wondering?
Tell us what you need help with and include the product or order details where relevant.
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