Delivery & parcels

1. How we send your order

UK orders are normally sent using Royal Mail Tracked 48.

Your parcel will be sent using a tracked service. Once it has been dispatched, we will send you the available tracking information by email.

We may occasionally use an equivalent or upgraded Royal Mail service where it is more suitable for the size, weight or value of your order. You will not be charged extra unless a different option has been agreed with you beforehand.

2. Dispatch times

We aim to prepare and dispatch your order within 2–3 working days after payment has been received.

Working days are Monday to Friday and do not include UK bank holidays. Orders placed during a weekend begin processing on the next working day.

We are real people balancing Jolly Vintage Club alongside work and family life. We would rather give you an honest timeframe than promise something unrealistic.

Many orders will leave sooner, but please allow the full 2–3 working days for us to inspect, prepare and pack your garment properly.

If something unexpected means we cannot dispatch your parcel within this timeframe, we will contact you using the email address supplied with your order.

3. Estimated delivery time

Royal Mail Tracked 48 normally aims to deliver after the parcel has entered its network.

Allowing for our dispatch period and Royal Mail’s delivery time, most orders should arrive approximately 4–6 working days after purchase.

This is an estimate rather than a guaranteed arrival date. Delivery can occasionally take longer because of bank holidays, seasonal demand, postal disruption, severe weather, access difficulties or remote delivery areas.

4. Tracking your parcel

When your order has been dispatched, we will send a dispatch email containing the available Royal Mail tracking information.

Tracking may not update immediately after the parcel has been dropped off. Please allow Royal Mail time to accept and scan it into its network.

Please make sure the email address entered at checkout is correct. Check your junk or spam folder if you cannot see your dispatch email.

5. Checking your delivery address

Please check your delivery address carefully before completing your order. This includes:

• your full name;
• house number or house name;
• street name;
• flat, building or access details where needed;
• town or city;
• your full postcode.

Contact us as quickly as possible at yoohoo@jollyvintageclub.com if you notice a mistake.

We will try to correct the address where the parcel has not yet been processed or dispatched. We cannot guarantee that changes will be possible once postage has been purchased or the parcel has entered Royal Mail’s network.

We are not responsible for delays or unsuccessful delivery caused by an incomplete or incorrect address supplied at checkout. We will, however, offer reasonable help in trying to locate or recover the parcel.

6. Safe places, neighbours and redelivery

Royal Mail may offer delivery-management choices through its tracking service. Depending on availability, these may include:

• delivery to a nominated safe place;
• delivery to a neighbour;
• collection from an available local point;
• redelivery on another day.

Any delivery instruction you give directly to Royal Mail is subject to Royal Mail’s own terms and availability.

Please choose only a genuinely secure safe place. Instructions given directly to Royal Mail may be considered if a later delivery query needs to be investigated.

7. If tracking says delivered

If Royal Mail tracking shows that your parcel has been delivered but you cannot find it, please first:

1. check the delivery photograph, if one is available;
2. check your nominated safe place;
3. check porches, communal entrances and parcel areas;
4. ask other members of your household;
5. check with your immediate neighbours;
6. look for a delivery card or tracking update.

If the parcel is still missing, email yoohoo@jollyvintageclub.com as soon as reasonably possible.

Please include your order number and delivery postcode. We may ask you to confirm relevant information in writing so that we can raise an enquiry with Royal Mail.

8. Delayed or missing parcels

Royal Mail delivery times are estimates, so a parcel arriving later than expected is not automatically considered lost.

If tracking has stopped updating or your parcel has not arrived within a reasonable period, contact us at yoohoo@jollyvintageclub.com .

Please include your name, order number and delivery postcode.

Because we purchase the postage, we will normally raise the enquiry or claim with Royal Mail. We may need your help with information requested during its investigation.

9. Parcels returned to us

A parcel may be returned to us because:

• the address was incomplete or incorrect;
• delivery was refused;
• the parcel was not collected;
• Royal Mail could not complete delivery.

If a parcel is returned because the address supplied at checkout was incorrect, incomplete or the parcel was not collected, we may ask you to pay the reasonable cost of sending it again.

We will contact you when the parcel has been returned to us so that we can agree what happens next.

Where you no longer want the order, any cancellation or refund will be handled under our Returns & Refunds Policy .

10. Orders containing several items

We will normally send items from the same order together where it is safe and practical to do so.

A larger order may occasionally be divided into more than one tracked parcel. If that happens, we will send you the relevant tracking details and you will not be charged extra unless this was agreed before dispatch.

11. Combining separate orders

If you place more than one order before dispatch, contact us as soon as possible to ask whether they can be combined.

We cannot guarantee this will be possible because an earlier order may already have been packed or its postage purchased.

Where we can safely combine parcels and this creates a meaningful postage saving, we may refund the appropriate difference.

12. Where we currently deliver

Jolly Vintage Club currently delivers to valid addresses within the United Kingdom using the options shown at checkout.

Some islands, remote areas and postcode regions may experience longer delivery times.

We do not currently offer international delivery unless an international option is expressly shown at checkout.

13. Returns, cancellations and refunds

This page explains how we prepare and deliver orders.

For information about changing your mind, returning an item, return postage, faulty goods or receiving a refund, please read our separate Returns & Refunds Policy .

Please contact us before sending anything back so that we can provide the correct return instructions and address.

14. Contact us about a parcel

To help us investigate a delivery problem, please include:

• your full name;
• your order number;
• your delivery postcode;
• a brief explanation of the issue.