Privacy policy

1. Who we are

Jolly Vintage Club is responsible for deciding how and why your personal information is used.

2. Information we may collect

• your name;
• billing and delivery addresses;
• email address and telephone number;
• account login and account preferences;
• order, return and customer-service history;
• payment status and transaction references;
• messages, enquiries, reviews and correspondence;
• newsletter preferences and consent records;
• IP address, browser, device and website activity;
• cookie and analytics information where permitted;
• fraud-prevention and security information.

We do not normally receive your complete card number. Card details are handled by the payment provider shown at checkout.

3. How we receive your information

We collect information when you:

• place or attempt to place an order;
• create or use an account;
• join the Jolly Vintage Club mailing list;
• contact us or make a return;
• leave a review;
• browse or interact with the website;
• interact with our marketing where tracking is permitted.

We may also receive limited information from payment providers, delivery companies, fraud-prevention services and ecommerce platforms.

4. Why we use your information

5. Marketing

If you join our email club, we may send new-drop alerts, stories, offers, behind-the-scenes updates and other Jolly Vintage Club news.

You can unsubscribe at any time using the link in an email or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential service messages about an order, return, account or legal matter.

6. Who we share information with

We share only the information reasonably required with service providers that help us operate the business. These may include:

• website and hosting providers;
• WooCommerce and WordPress service providers;
• payment processors such as Stripe or Paypal
• postal and courier services;
• email marketing providers such as MailChimp;
• analytics, cookie-management and security providers;
• accountants, insurers, legal advisers and professional consultants;
• public authorities where disclosure is legally required.

We do not sell your personal information.

7. International transfers

Some providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate legal safeguard is used, such as UK adequacy regulations or approved contractual protections.

8. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, dispute and fraud-prevention requirements.

• Order and tax records are normally retained for the period required by tax and accounting law.
• Account information is normally retained while the account remains active and for a reasonable period afterwards.
• Customer-service and return records are retained for a reasonable period in case of follow-up or disputes.
• Marketing information is retained until you unsubscribe, withdraw consent or it is no longer needed.
• Security logs and cookie data are retained according to the relevant provider and cookie settings.

9. Cookies

Cookies and similar technologies may be used to keep the website working, remember your basket, protect checkout, understand website traffic and, where permitted, support marketing.

Strictly necessary cookies may be used without consent where they are needed to provide a service you requested. Non-essential analytics, advertising or tracking cookies should not be activated unless you have made the relevant choice through our cookie banner.

More detail should be included in our separate Cookie Policy or cookie preference centre.

10. Keeping your information secure

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, disclosure or misuse.

No internet service can guarantee absolute security, but we review our systems and providers and limit access to those who need it.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to certain uses, including direct marketing;
• receive certain information in a portable format;
• withdraw consent where processing relies on consent;
• complain about how your information is used.

These rights are not absolute and exemptions may apply. To make a request, email [EMAIL ADDRESS].

We may need to confirm your identity before responding. We normally respond within one month, although the law allows more time for certain complex requests.

12. Complaints

Please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

13. Children

Our store is not intended for children to make purchases independently. Customers placing orders must be at least 18.

We do not knowingly collect personal information from children for marketing purposes.

14. Changes to this policy

We may update this privacy policy when our services, providers or legal obligations change. The latest version will appear on this page with its updated date.

15. Contact us